STORE POLICY

 

We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

 

Orders

Due to security reasons our customer service team is unable to make any amendments after you have confirmed your order. No order cancellations are allowed. This is also because our warehouse moves prompt in order to ship your parcels as soon as they are confirmed.

 

Payment

  • All amounts are stated in USD$. Any delivery charges will be separately shown. We currently accept all major credit cards.
  • Orders will only be fulfilled after full payment is received. We reserve the right not to fulfill orders when we have not received payment.
  • All orders will be automatically cancelled after 20 minutes of non-payment.
  • Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

 

Shipping

  • Local Malaysia Shipping

Deliveries are on weekdays (Excluding Public Holidays), Mondays - Fridays, 10am - 6pm.

For orders over $100, delivery is FREE!

Please ensure you provide us with your contact hp tel, so that we can despatch out to our appointed courier. We dispatch your order package within 3 working days (unless it's a Pre-order item). You should receive your items in 3-5 working days after receiving the Shipping Confirmation email.

Kindly note that any orders with pre-order items will only be dispatched when pre-order arrives.

If you would like to receive your other items first, please order them separately.

Preorders are subjected to delays, do only order if you are comfortable with the wait.


 

Return/Exchange Policy

We take great care in packing your items. However, if any of your items do arrive damaged please contact us immediately or within 3 days of receiving your order at info@jerenterprise.com. We will arrange for exchange of the item if deemed to be faulty or damaged during manufacturing.

Defective item would be exchanged one-to-one with a correct and brand new piece. In the event the exact item is out of stock, you will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference.

Purchase of baby fair pre-orders/ baby fair sale items / webstore sale items, hampers and gifts are final and cannot be returned, exchanged or refunded.

 


Defective Items / Incorrect Items Received

We apologise if we have sent you a wrong/defective item. Kindly email contact our team about this issue and we will reply you within 3 working days.

  • Please take snapshot of the defective area and submit your return requests via email at info@jerenterprise.com
  • An exchange will be done if the item(s) sent to you is defective/ faulty*.
  • In the event the exact item is out of stock, you will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference.
  • Exchanges will only be done for an item(s) in its original condition (tag intact, unused/unworn, unwashed and unaltered). It needs to come intact with original packaging with tags attached. Exchanges for articles which do not meet all mentioned conditions will be duly declined.

    Product Information

    • All products listed are described to the best of our abilities and the specifications reflect the information that has been provided to us. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Whilst, all care is taken to ensure this information is correct, we cannot eliminate the possibility of error.
    • Please don't hesitate to drop us an email with any questions regarding the product, we're more than happy to help!

    Discount codes & promotions

    • We may from time to time offer discount codes, which must be entered at the time of submitting your order, and promotions.
    • Only one promo code can be used per transaction.
    • Further conditions of use relating to a discount code or promotion will be specified at the time that it is issued.
    • Discount codes and promotions are subject to change without notice.
    • Please ensure to input the code before checking out for discount to be valid.
    • No refunds will not be made for orders where discount codes are not entered at point of purchase. 
    • Discount codes are strictly not applicable for certain selected seasonal items or selected new items.

    Intellectual Property Rights 

    • We are the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without our prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

    Privacy Policy

    • JER Enterprise is committed to protecting the privacy of visitors to this Site. We collect personal information in order to give you a more enjoyable, personal and convenient shopping experience.
    • The use of this Site signifies that you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Site. This Privacy Policy does not apply to the web sites to which we link.
    • When you submit information to us, sign up as a customer on our Site, visit our Site or follow us on social media, you agree and consent to JER Enterprise, including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.
    • JER Enterprise’s collection of customers’ information is crucial to the longevity of our business. We will not share or disclose your information to anyone except for approved third-party vendors (“Approved Third-Party Vendors”) who are hired for specific functions, including but not limited to order-fulfilling, delivery, postal mail, email, processing of payments and more. These vendors have access to your details, but may not use them for other purposes other than the function they have been hired to fulfill.
    • We may use your personal information to support and enhance your use of the Site, including without limitation: providing customer service; sending you marketing material through Electronic Direct Mailers and Direct Mailers; giving you gifts; fulfilling your order; and any other methods of supporting your use of our site.
    • When you sign up with us on our Site you will automatically be added to our electronic mailing list. You will receive marketing material, latest offerings, news and offers when you are on our electronic mailing list. If you do not wish to receive such offerings, you can unsubscribe by clicking “Unsubscribe”.
    • In the event of a merger or acquisition or sale involving all or part of our business or as part of a corporate reorganization, stock sale, we may transfer your personal information as an asset to the acquirer or partner.
    • We may disclose your information in order to comply with any requirement of the law, court order, governmental order or subpoena. In the event that your personal information might be provided to any third party for any reason other than as set forth in this Privacy Policy, you will receive a notice from us.
    • We reserve the right to amend and update our Privacy Policy whenever we deem fit. All changes to our Privacy Policy will be made here, and your continued use of the Site indicates your consent and assent to the Privacy Policy as posted

     

    JER Enterprise Pte Ltd reserves the right to make amendments to any of the above Terms & Conditions. 
In the event of any dispute, JER Enterprise Pte Ltd reserves the right of final decision.